Sign-In Issues
Invite code is rejected
Confirm that the email and invite code match the invitation. Remove accidental spaces introduced by copy and paste, then submit again.
StockVyze alpha access uses an invite code rather than a password-reset flow. If the code remains invalid, contact support with the invited email address. Do not send the invite code itself.
Session expired
Return to Sign In and enter the invited email and code again. A session-expired state should not delete saved workspaces, watchlists, scans, alerts, or drawings.
Workspace Issues
An empty workspace is showing
Choose one of the current starter workflows:
- Learn with an example
- Find stocks with rules
- Review saved symbols
- Check market health
Use the Quick start row for Chart, Chart + list, Scanner, New watchlist, or More tools.
A pane is blank or unavailable
- Read the message shown inside the pane.
- Use its Retry action when available.
- If the tool is not enabled for the account, choose Replace Tool.
- If the session expired, sign in again before retrying.
Do not repeatedly replace a pane when the message identifies a temporary data or connection problem.
Add, resize, or restore a pane
- Open pane More -> Add pane... and preview Above, Right, Below, or Left.
- Drag the divider between panes to resize them.
- Use Restore pane beside More when one pane is maximized.
- Use Undo after an unwanted workspace layout change.
Closing a pane changes the layout; it does not delete the list, scan, alert, or drawing data associated with the tool.
A linked pane does not follow
Open the pane More menu and enable Link / Follow symbol. An intentionally unlinked pane stays fixed while other panes follow the workspace symbol.
Scanner Issues
Scanner returns no results
Check the result coverage and each condition before assuming there are no candidates:
- Confirm the selected source is not an empty watchlist.
- Remove one condition or loosen one threshold.
- Test the idea on a small, known symbol set.
- Check the effective date and session shown with the result.
Missing dependencies and unavailable symbols are reported; StockVyze does not fabricate candles to force a match.
A visual condition is invalid
Reopen the condition and check its metric, operator, parameters, and value. Add one condition at a time so the first failing rule is obvious.
Use Advanced Formula Basics only when the visual builder cannot express the idea.
A formula fails
Start with the smallest valid expression, then add one term at a time:
c > 10
c > 10 and rsi(14) < 50
c > 10 and rsi(14) < 50 and v > sma(v, 20)
Keep function arguments in parentheses and use the SKIF operators documented in the formula guide. The inline error identifies the failing token or dependency when possible.
Results look misaligned
Check the scan's effective anchor date, coverage, and displayed calculation columns. Every included series must use the same effective date; unavailable symbols can be dropped with coverage reported rather than shifted to a different date.
Lists and Watchlist Issues
A watchlist is empty
Open its actions and edit the symbols, or create a focused replacement through New -> Watchlist. Search for symbols or use Paste list and resolve invalid entries before saving.
A symbol cannot be added
The symbol may already exist, be duplicated in the pasted draft, or be outside the supported catalog. Review the new, existing, duplicate, and invalid counts shown by the editor.
Universes, scans, and built-in sources are read-only. Create a personal watchlist when you need membership changes.
The list has too many columns
Open the list actions and choose Replace columns -> Basic. Basic shows Price, Chg%, Volume, and Market Cap beside Symbol.
Choose another preset only when its metrics answer the current review question. Use My columns to restore saved custom columns when available.
Copy all symbols seems incomplete
Copy all symbols copies the complete ordered source, not only visible rows. If the count is lower than expected, check the active source and any scan conditions rather than the scroll position.
Chart Issues
A chart has empty space to the right
Future exchange sessions can appear as empty chart positions so time-anchored drawings extend into verified market-calendar coverage. Empty positions are not candles.
A drawing moved after changing timeframe
Time-anchored drawings keep their market times and prices. Their pixel position, bar count, and elapsed display can change with timeframe, zoom, and pane size.
Delete edits text instead of removing a drawing
When the text cursor is active, Delete and Backspace edit the note. Finish text editing first, then select the completed drawing and delete it.
Trade Plan did not place an order
Trade Plan is a planning-only chart drawing. StockVyze is not a brokerage or execution venue and the drawing never routes an order.
Data and Connection Issues
Prices or daily results appear stale
Read the displayed session, effective date, provider, and coverage before retrying. Completed daily bars and provisional/live values have different lifecycle semantics and are identified separately.
Use the pane's Retry or reload action. A reload requests the latest StockVyze result; it does not necessarily force a provider refresh.
A symbol is unavailable
Search by ticker or company name and confirm it belongs to the supported catalog. Some fields do not apply to funds or exchange-traded products, and fundamental coverage can differ from price-history coverage.
A connection error persists
- Confirm the browser is online.
- Retry from the affected pane.
- Reload the page once.
- Sign in again if the session expired.
If the problem continues, report the exact pane, symbol or source, effective date, visible error, and approximate time. Those details are more useful than a full browser console dump.